Промјене окружења, нова тржишта и стратегије захтијевају стално унапре- ђивање система мјерења перформанси предузећа. Ефективно мјерење перфо- рманси је од кључне важности за успјешну имплементацију стратегије предузећа, његов развој и опстанак у савременој економији. Данас је нагласак на мјерењу свих области дјеловања предузећа, за шта је потребан широк обим финансијских и нефинансијских индикатора. Како савремено управљање организацијом подразумијева управљање њеним процесима, остварење циљева организације зависи од успјешности њених процеса. Успјешност процеса, односно способност процеса да испуне циљеве организације се мјери помоћу дефинисаних кључних идентификатора перформанси.
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